Returns

At Two Owls, we aim to create a comfortable online shopping experience. It is for this reason we have tried our best to supply a good range of photos and, where appropriate, video footage of our items, however we recommend customers read through our returns policy below for extra peace of mind.

If you change your mind regarding a purchase, please contact us immediately. We are happy to provide a refund within 24 hours of receiving payment, however once an item has been shipped, the sale is final.

If you feel you need any more details or pictures of an item prior to purchase, please don’t hesitate to contact us at info@twoowls.com.au and we will be happy to provide it.

If an item is faulty upon delivery, please contact us immediately to discuss an exchange. We are happy to issue a full refund if the item is proven to be faulty.

We cannot be held responsible for any item lost in transit. It is for this reason that we aim to use express or registered post where possible (for more info see ‘terms and conditions’ or email us at info@twoowls.com.au)