Frequently Asked Questions
How do I pay?
There are several ways of paying at checkout.
- Paypal Account - you need to have an account with paypal and it is as simple as entering your username and password.
- Credit Card (via paypal) - you do NOT need a PayPal account to do a credit card transaction throught the PayPal gateway. Using their secure gatway, just enter your card details.
- Direct Deposit - once you have ordered, an email will be send with your order number and the details for direct deposit. Payment is to be made within 5 business days.
Will Two Owls gift wrap my items?
Of course we can do that for you. All our items are wrapped in Kraft Paper before being sent. However, if you would like something special please feel free to add to your order a gift card and gift-wrap and leave instructions and a note for the card in the checkout section and we will send them to the lucky recipient.
Does Two Owls ship internationally?
Two Owls is an Australian site, however we are happy to send parcels internationally. A price of $20 will apply to all delivery addresses outside of Australia.
Two Owls takes no responsibility for any import taxes or other fees which may be incurred upon arrival internationally. We will ship with Australian Post.
What postage service does Two Owls use for shipping?
Two Owls offers free shipping Australia Wide. If you require express shipping, or would feel more comfortable having insurance and tracking, a premium price of $15 applies to all orders. This option will be shown at checkout.
Can I return or refund an Item to Two Owls?
We can refund a purchase before it is sent. This is usually within 24hrs of receiving payment. However, once sent, the purchase is final. If the item is faulty we will be more than happy to replace it foryou. Please see our returns policy for more details or email us at firstname.lastname@example.org.